Job Description
Launch your career with Memphis Staffing Solutions! We're seeking motivated individuals with no prior experience to join our dynamic client team as Customer Service Specialists. This is your opportunity to gain valuable skills while supporting a leading Memphis-based retail organization. We provide comprehensive training, flexible schedules, and a supportive environment designed for growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve customer issues efficiently
- Document all interactions in our customer database for quality assurance
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for response time and customer satisfaction
- Assist with special projects and administrative tasks as needed
Qualifications
- No prior experience required – we train motivated candidates!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to type 30+ words per minute with accuracy
- Proficient with basic computer applications (email, Microsoft Office)
- Positive attitude and willingness to learn new systems
- Reliable transportation to our downtown Memphis office
- Must pass background check and drug screening