Job Description
Are you eager to launch your career in the tech industry with a flexible, contract opportunity in the heart of Boston? Apex Systems is seeking motivated Entry Level Contract Technical Support Specialists to join our growing team. This is the perfect role for recent graduates or career switchers looking to gain hands-on experience in IT support, troubleshooting, and customer service.
We offer a dynamic work environment where you can learn from industry experts and build a robust resume. If you are detail-oriented, tech-savvy, and ready to hit the ground running, we want to hear from you.
Responsibilities
- Provide first-level technical support to internal clients and external customers via phone, email, and ticketing systems.
- Diagnose and troubleshoot common hardware and software issues in a Windows environment.
- Log and track all technical support requests and tickets in the CRM system with high accuracy.
- Assist in data entry tasks and maintain accurate digital records of client interactions.
- Collaborate with senior technicians to resolve complex escalations.
- Document standard operating procedures and update knowledge base articles.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and internet connectivity.
- Strong verbal and written communication skills with a customer-first attitude.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently in a fast-paced contract environment.
- Problem-solving mindset and a willingness to learn new technologies quickly.