Job Description
Are you looking to kickstart your career in the tech industry with a flexible, high-growth opportunity? TechFlow Solutions is seeking an enthusiastic and driven Entry Level Contract Technical Support Specialist to join our dynamic team in Denver, CO. As a contract role, this position offers the perfect blend of hands-on technical experience and professional development in a fast-paced environment.
In this role, you will be the first point of contact for our clients, troubleshooting hardware and software issues, and ensuring our technology infrastructure runs smoothly. We value curiosity and resilience, making this an ideal opportunity for recent graduates or those transitioning into the IT field.
Why Join Us?
- Work with cutting-edge technology and modern tools.
- Gain invaluable real-world IT experience.
- Flexible contract terms with potential for extension.
- Collaborative and inclusive company culture.
Responsibilities
- Troubleshoot Technical Issues: Provide remote and on-site support for hardware, software, and network connectivity problems.
- User Assistance: Guide end-users through basic troubleshooting steps and resolve common technical inquiries efficiently.
- Documentation: Maintain accurate and up-to-date records of technical issues, resolutions, and system configurations.
- System Monitoring: Perform routine checks on systems to ensure optimal performance and report any anomalies.
- Client Communication: Interact professionally with clients via phone, email, or chat to ensure high customer satisfaction.
- Software Installation: Assist in the deployment and configuration of standard software applications and operating systems.
Qualifications
- Education: High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field preferred.
- Experience: No prior professional experience required; internship or academic projects are a plus.
- Technical Skills: Basic understanding of Windows and Mac operating systems, Microsoft Office Suite, and web browsers.
- Soft Skills: Excellent verbal and written communication skills with a customer-first mindset.
- Reliability: Ability to work independently and meet contract deadlines.
- Availability: Ability to work the required shift schedule in Denver, CO.