Job Description
Are you looking to launch your career in the dynamic tech industry? Apex Digital Solutions is seeking a highly motivated Entry Level Contract Tech Support Specialist to join our growing team in San Francisco. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced environment.
We pride ourselves on delivering exceptional customer service and technical solutions. In this role, you will support our clients with technical inquiries, assist with data management, and contribute to our operational efficiency. If you are detail-oriented and eager to learn, we want to hear from you.
Responsibilities
- Provide friendly and efficient technical support to clients via phone, email, and chat.
- Assist in data entry and maintaining accurate digital records within CRM systems.
- Troubleshoot common hardware and software issues for internal and external users.
- Conduct research to identify trends in customer service and product usage.
- Collaborate with senior analysts to develop and implement process improvements.
- Attend daily team stand-ups and weekly training sessions to enhance skills.
- Document all technical interactions and resolutions in our knowledge base.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in IT, Computer Science, or a related field is a plus.
- Strong computer literacy and proficient typing skills (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work independently while adhering to strict deadlines.
- Strong problem-solving skills and a keen attention to detail.
- Willingness to learn new software and technologies quickly.
- Experience with Microsoft Office Suite is highly desirable.