Job Description
Are you eager to launch your career in the technology sector without prior experience? Denver Tech Solutions is currently seeking a motivated Contract IT Support Specialist to join our dynamic team in Denver, Colorado. This is an excellent opportunity for recent graduates or career changers to gain hands-on industry experience in a supportive environment.
As a Contract Specialist, you will play a vital role in maintaining our client's technology infrastructure. We provide comprehensive training and mentorship, ensuring you have the tools you need to succeed. If you are tech-savvy, possess a 'can-do' attitude, and are ready to grow, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Log and track all support tickets in the ticketing system, ensuring timely resolution.
- Conduct basic network connectivity checks and assist users with Wi-Fi and email configurations.
- Collaborate with senior engineers to escalate complex issues and learn best practices.
- Maintain a clean and organized workspace, adhering to all company security protocols.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- No prior professional experience required; we value potential and attitude over experience.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is highly desired.
- Strong problem-solving skills and the ability to learn new technologies quickly.
- Excellent verbal and written communication skills to interact with diverse users.
- Reliable internet connection and a dedicated home office setup are mandatory for this remote-first contract.