Job Description
Are you ready to kickstart your career in a dynamic environment?
Apex Support Services is currently seeking motivated individuals for Contract Customer Support Specialist positions in Charlotte, NC. We value potential, attitude, and willingness to learn over prior experience. This is an excellent opportunity to gain valuable industry skills while enjoying the flexibility of a contract role.
Why Join Us?
- No Experience Required: We provide comprehensive on-the-job training to help you succeed.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Growth Opportunities: High-performing contractors often transition to full-time roles.
- Weekly Pay: Get paid on time with our streamlined payroll system.
Role Overview:
We are looking for friendly and reliable individuals to join our team. If you have a passion for helping others and want to work in a professional setting, we want to hear from you.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and provide accurate information regarding products and services.
- Input and update customer data into our CRM systems with high precision.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer proficiency and typing skills (35+ wpm).
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Reliable internet connection and a quiet workspace are required.