Job Description
We are currently seeking a motivated Contract Customer Support Specialist to join our growing team in Jacksonville, Florida. This is an outstanding opportunity for individuals eager to launch their career in the technology sector with no prior experience necessary. You will be the face of our brand, helping clients navigate our technical solutions and ensuring their success.
Why Join Us?
- Flexible contract opportunities with potential for extension.
- Comprehensive paid training program to get you up to speed.
- Work in a modern, collaborative office environment.
- Opportunity to gain valuable industry exposure.
If you are a quick learner with a passion for helping others, we want to hear from you.
Responsibilities
- Customer Assistance: Provide exceptional technical support to clients via phone, email, and live chat to resolve product inquiries and technical issues.
- Issue Resolution: Diagnose and troubleshoot basic software and hardware problems, escalating complex issues to senior technicians when necessary.
- Documentation: Accurately log customer interactions, feedback, and resolutions into the CRM database.
- Training Support: Assist in onboarding new clients by guiding them through our platform features and best practices.
- Feedback Loop: Communicate common customer trends and product feedback to the product development team.
- Performance Metrics: Meet or exceed key performance indicators (KPIs) such as average handle time and customer satisfaction scores.
Qualifications
- Education: High school diploma or GED is required; Associate’s degree preferred.
- Experience: No prior technical experience required; we provide full training.
- Skills: Strong written and verbal communication skills with a customer-first mindset.
- Technical: Basic computer literacy (Windows/Mac OS) and typing speed of at least 40 WPM.
- Soft Skills: Ability to remain calm under pressure and solve problems logically.
- Availability: Ability to work a flexible schedule, including weekends or evenings if required by the contract.