Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist in Seattle! Perfect for recent graduates or career changers with no prior experience, this contract role offers hands-on training and growth opportunities. Work remotely with flexible hours while supporting innovative tech solutions. Competitive compensation, comprehensive onboarding, and a collaborative environment await. Apply today to launch your customer service career!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism
- Document support cases accurately in CRM systems
- Collaborate with senior team members to resolve escalated issues
- Participate in bi-weekly training sessions to enhance product knowledge
- Monitor support tickets and meet response time SLAs
- Contribute to process improvement initiatives
- Assist in creating customer-facing knowledge base articles
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and web-based tools
- Ability to work independently in a remote setting
- Previous customer service exposure a plus but not required
- Must pass background check and basic skills assessment