Job Description
Launch your career with a leading Indianapolis-based firm! We're seeking motivated individuals for our entry-level contract Customer Service Specialist role. No prior experience required – we provide comprehensive training to equip you with essential skills. This 6-month contract position offers flexible hours and a pathway to permanent opportunities. Join our collaborative team focused on delivering exceptional client experiences while developing professional competencies in communication, problem-solving, and CRM systems. Perfect for recent graduates or career changers looking to build their resume in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in Salesforce CRM while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Participate in ongoing training programs to master product knowledge and service protocols
- Contribute to process improvement initiatives to enhance team efficiency
- Meet key performance metrics including response time and customer satisfaction scores
Qualifications
- High school diploma or equivalent; college students welcome to apply
- Basic computer literacy with ability to navigate multiple software systems
- Strong verbal communication skills and active listening abilities
- Positive attitude with commitment to continuous learning and growth
- Ability to work independently and collaboratively in a fast-paced environment
- Reliable transportation to our downtown Indianapolis office
- Passion for helping others and representing a brand with pride