Job Description
Are you a resilient technical professional seeking a contract opportunity that fits your weekend lifestyle? Apex Digital Solutions is seeking a skilled Contract Weekend IT Support Specialist to ensure seamless operations during critical off-hours. This is a fantastic opportunity to leverage your expertise in a high-demand environment without sacrificing your weekdays.
Why Join Us?
- Flexible Schedule: Focus on your weekends while earning a competitive contract rate.
- Modern Tech Stack: Work with cutting-edge infrastructure and enterprise tools.
- Impactful Work: Play a crucial role in maintaining system uptime and security.
We are looking for a self-motivated individual who thrives in a fast-paced environment and can troubleshoot complex issues independently.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues during weekend shifts.
- Monitor system alerts and perform proactive maintenance to prevent downtime.
- Manage and prioritize incoming help desk tickets and escalations efficiently.
- Assist in software patching, deployment, and system updates.
- Conduct security audits and access control reviews during off-peak hours.
- Collaborate with the on-site team via remote channels to resolve complex incidents.
Qualifications
- Minimum of 3 years of experience in IT Support or Help Desk roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with Active Directory and VPN management.
- Ability to work a rotating weekend schedule (Saturday/Sunday) consistently.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Current CompTIA A+ or relevant technical certification is preferred.