Job Description
Join TechSolutions Denver as a Contract Night Shift IT Support Specialist and become a critical part of our 24/7 operations team. This premium contract opportunity offers competitive pay and the chance to work with cutting-edge technology in Denver's thriving tech hub. We're seeking a dedicated professional to ensure seamless system operations during critical overnight hours.
What You'll Gain:
- Competitive hourly rate with performance bonuses
- Flexible contract terms with potential for extension
- Access to enterprise-grade systems and tools
- Collaborative environment with day shift handover protocols
Responsibilities
- Provide remote and on-site technical support during night shift (10 PM - 6 AM)
- Diagnose and resolve hardware/software/network issues with SLA compliance
- Monitor system performance and security protocols across Denver-based infrastructure
- Document incidents and resolutions using ticketing systems (ServiceNow/Jira)
- Collaborate with global teams during critical system updates
- Implement backup/recovery procedures for client data
- Train junior staff on troubleshooting methodologies
Qualifications
- 3+ years in IT support with night shift or 24/7 environment experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong knowledge of network security protocols and best practices
- Experience with enterprise ticketing systems and monitoring tools
- Ability to work independently with minimal supervision
- Valid Colorado driver's license for on-site support