Job Description
Join TechFlow Solutions as a Contract Night Shift IT Support Specialist and be the backbone of our 24/7 operations. This premium contract role offers flexibility, competitive compensation, and the opportunity to work with cutting-edge technology in San Francisco's dynamic tech hub. You'll provide critical remote and on-site support to enterprise clients during high-impact overnight hours.
Responsibilities
- Deliver remote and on-site technical support for enterprise hardware/software systems during overnight shifts
- Monitor and resolve critical infrastructure issues including servers, networks, and cloud services
- Execute scheduled maintenance and system upgrades during low-traffic periods
- Document incidents, resolutions, and knowledge base articles with precision
- Collaborate with global teams using ticketing systems and communication platforms
- Maintain security protocols for after-hours system access and data handling
Qualifications
- 3+ years of hands-on IT support experience with enterprise systems
- Proven night shift or 24/7 operations experience preferred
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong diagnostic skills with networking, hardware, and software troubleshooting
- Ability to work independently with minimal supervision in high-pressure situations
- Excellent written communication for incident documentation and client updates