Job Description
Phoenix Data Systems is seeking a highly skilled Contract Night Shift IT Support Specialist to join our elite technical team in Phoenix, AZ. We are looking for a dedicated professional to manage our critical infrastructure during the late hours, ensuring 24/7 operational excellence and seamless service delivery.
Why Join Us?
As a leader in the Arizona tech sector, we offer competitive contract rates and a flexible work environment. If you thrive in a results-driven atmosphere and want to be part of a team that keeps the digital world running while others sleep, this is the opportunity for you.
Key Responsibilities:
In this role, you will be responsible for diagnosing and resolving technical issues for our internal clients. Your day will involve proactive system monitoring and hands-on technical interventions to maintain peak performance.
Responsibilities
- Provide advanced technical support for hardware, software, and network issues during the night shift.
- Monitor server logs and perform scheduled maintenance to ensure system stability and uptime.
- Troubleshoot and resolve help desk tickets with a focus on speed, accuracy, and minimal disruption.
- Ensure strict adherence to night shift security protocols and access control procedures.
- Document all technical issues, resolutions, and system changes in our ticketing system (Jira/ServiceNow).
- Collaborate with day-shift teams to hand off unresolved issues and ensure continuity.
Qualifications
- Minimum of 2-3 years of experience in IT support or help desk roles.
- Must be willing and able to work night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong knowledge of Windows and Linux operating systems.
- Excellent problem-solving skills and customer service attitude.
- CompTIA A+ or Network+ certification preferred.
- Ability to work independently with minimal supervision.