Job Description
Join TechForce Solutions as a Contract Night Shift IT Support Specialist in Charlotte, NC. We're seeking a tech-savvy professional to provide critical after-hours technical support to our enterprise clients. This contract role offers competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technology in a dynamic environment. Perfect for night owls with a passion for problem-solving and customer service excellence.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues during night shift hours (11 PM - 7 AM)
- Monitor and maintain network infrastructure, servers, and cloud systems
- Document incident reports, resolutions, and system updates using ITSM tools
- Collaborate with cross-functional teams during critical system outages
- Implement cybersecurity protocols and conduct vulnerability assessments
- Train end-users on technology best practices during off-peak hours
Qualifications
- 3+ years of IT support experience with night shift or after-hours exposure
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network connectivity, system crashes, and security incidents
- Ability to work independently with minimal supervision during off-hours
- Excellent written and verbal communication skills for technical documentation
- Valid North Carolina driver's license for occasional on-site visits