Job Description
We are seeking a highly skilled Contract IT Support Specialist to join our dynamic team in Phoenix, AZ. This role offers a competitive hourly rate, a flexible night shift schedule, and the opportunity to work on critical infrastructure projects. If you thrive in a high-impact environment and excel at solving complex technical challenges during off-peak hours, we want to hear from you.
Key Responsibilities:
- Monitor and maintain local and wide-area networks to ensure optimal uptime and performance.
- Provide Tier 2 technical support and troubleshooting for hardware, software, and peripheral issues.
- Execute scheduled maintenance, patch management, and system backups during off-peak hours.
- Implement and monitor network security protocols to safeguard sensitive data.
- Document technical issues, resolutions, and standard operating procedures (SOPs).
- Collaborate with the day-shift team to escalate and resolve complex tickets efficiently.
Responsibilities
- Monitor and maintain local and wide-area networks to ensure optimal uptime and performance.
- Provide Tier 2 technical support and troubleshooting for hardware, software, and peripheral issues.
- Execute scheduled maintenance, patch management, and system backups during off-peak hours.
- Implement and monitor network security protocols to safeguard sensitive data.
- Document technical issues, resolutions, and standard operating procedures (SOPs).
- Collaborate with the day-shift team to escalate and resolve complex tickets efficiently.
Qualifications
- Minimum of 2 years of experience in IT support or a help desk environment.
- CompTIA A+ certification or equivalent technical knowledge.
- Strong proficiency in Windows and Linux operating systems.
- Ability to work independently and reliably during night shifts.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal.