Job Description
Are you a dedicated IT professional looking for a flexible contract opportunity in the heart of Indianapolis? TechFlow Solutions is seeking a skilled Contract IT Support Specialist to join our team for our high-volume weekend operations. This is a fantastic opportunity to work in a fast-paced environment with competitive benefits and the potential for long-term growth.
As a key member of our support team, you will ensure business continuity by maintaining our IT infrastructure and assisting employees with technical issues during off-hours.
Responsibilities
Provide Tier 2 technical support to internal employees via phone, email, and remote access during weekend shifts.Monitor system alerts and perform necessary maintenance to ensure 99.9% uptime.Maintain and troubleshoot hardware and software issues including laptops, printers, and network connectivity.Manage ticket queues efficiently, prioritizing critical issues and resolving them within SLA guidelines.Assist with onboarding new hires and conducting hardware audits during shift hours.
Qualifications
Availability required for weekends (Saturday & Sunday) and holidays.Experience: Minimum 2 years of experience in IT Support or Help Desk.Technical Skills: Proficiency in Windows OS, Active Directory, and common office applications.Communication: Strong written and verbal communication skills.Certifications: CompTIA A+ or higher preferred.