Job Description
The Opportunity:
We are seeking a highly skilled and self-motivated Contract IT Support Specialist to join our dynamic team in Fort Worth, Texas. This is a fantastic opportunity for a tech professional to take ownership of weekend operations and ensure business continuity without the constraints of a standard Monday-Friday schedule.
In this role, you will act as the primary point of contact for technical escalations, troubleshooting hardware and software issues, and maintaining the integrity of our network infrastructure. We offer a competitive hourly rate and a collaborative environment where your expertise directly impacts the efficiency of our workforce.
Why Join Us?
- Flexible Lifestyle: Enjoy your weekdays free with a dedicated weekend schedule.
- Competitive Pay: Earn between $25.00 and $35.00 per hour based on experience.
- Professional Growth: Work with cutting-edge technologies in a large-scale enterprise environment.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and peripheral devices.
- Manage and resolve incoming helpdesk tickets and IT incidents during the weekend shift.
- Perform routine system maintenance, patch management, and security updates.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Monitor network performance and troubleshoot connectivity issues to ensure 99.9% uptime.
- Collaborate with the on-call team to document solutions and update knowledge bases.
Qualifications
- Minimum of 3 years of experience in IT Support or Helpdesk roles.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory, VPNs, and troubleshooting network protocols.
- Ability to work independently and make critical decisions with limited supervision.
- Excellent communication skills with a focus on customer service.
- Must be available to work alternating weekends (Saturday/Sunday) on a rotating schedule.