Job Description
Are you a dedicated technical professional seeking a flexible contract opportunity with premium weekend pay? Detroit Systems Inc. is currently seeking a skilled Contract IT Support Specialist to join our elite support team. We are looking for individuals who thrive in fast-paced environments and are committed to maintaining our high standards of excellence.
This role is perfect for candidates looking to maximize their earning potential while enjoying the flexibility of a contract arrangement. You will be instrumental in ensuring our infrastructure remains robust during critical off-hours operations.
Key Highlights:
- Competitive Pay: Earn between $30.00 and $45.00 per hour based on your technical expertise.
- Weekend Flexibility: Enjoy the benefits of working Saturdays and Sundays with premium compensation.
- Professional Environment: Work with cutting-edge technology in a stable, industry-leading organization.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network infrastructure issues.
- Manage and resolve incoming service requests and IT tickets via our ticketing system during weekend hours.
- Perform system maintenance, patching, and security updates to ensure 99.9% uptime.
- Assist end-users with account access, password resets, and software installations.
- Document technical solutions and maintain accurate logs of all incidents and resolutions.
- Collaborate with the core IT team to escalate complex issues and improve support processes.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or Information Technology is preferred.
- Valid CompTIA A+ or Network+ certification is highly desirable.
- Minimum of 1-2 years of experience in IT support, help desk, or technical operations.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to communicate complex technical concepts clearly.