Job Description
Are you a dedicated IT professional looking for a flexible contract opportunity? We are currently seeking a highly skilled IT Support Specialist to join our team in Detroit, MI. This role is specifically for our Weekend Support Shift, offering a great work-life balance for the right candidate.
About the Role:
As a Contract IT Support Specialist, you will be the first point of contact for technical issues affecting our Detroit-based workforce. You will ensure business continuity by maintaining critical systems and providing top-tier technical assistance during off-peak hours.
Why Join Us?
- Flexible contract duration with potential for extension.
- Competitive hourly rate for weekend availability.
- Work in the heart of Detroit's growing tech hub.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone and remote access.
- Manage and resolve IT helpdesk tickets within agreed-upon Service Level Agreements (SLAs).
- Perform regular system backups and routine maintenance on weekends.
- Assist in the setup and configuration of new workstations for onboarding employees.
- Monitor server health and alert the team to potential outages.
- Collaborate with the IT Manager to improve weekend support workflows.
Qualifications
- Minimum of 2-3 years of experience in IT Support or Helpdesk roles.
- CompTIA A+ Certification preferred (or equivalent experience).
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Must be available to work Saturday and Sunday (rotating shifts).
- Excellent problem-solving skills and customer service orientation.
- Ability to lift and set up computer equipment (up to 50 lbs).