Job Description
About the Role:
We are seeking a highly skilled and dedicated Contract IT Support Specialist to join our dynamic team in Indianapolis. This is a critical position requiring weekend availability to ensure seamless system operations and user assistance when the main office is closed. If you are a technical problem-solver looking for a flexible contract opportunity with a competitive rate, we want to hear from you.
Why This Opportunity Stands Out:
- Weekend-Only Commitment: Enjoy a perfect work-life balance with Saturday and Sunday shifts only.
- Competitive Compensation: Earn between $22.00 and $35.00 per hour based on experience.
- Premium Environment: Work with a forward-thinking organization that values technical excellence and customer service.
- Contract Growth: Potential for contract extension or conversion based on performance.
Key Responsibilities:
- Provide Tier 2 technical support for hardware, software, and network infrastructure issues.
- Resolve escalated user tickets efficiently during weekend hours to ensure 24/7 operational continuity.
- Perform routine system maintenance, patch management, and security updates on weekends.
- Document all incident reports, resolutions, and technical procedures accurately in the ticketing system.
- Collaborate with the core IT team to troubleshoot complex issues and implement long-term solutions.
- Assist in the setup and configuration of new workstations and peripherals for remote users.
- Ensure all IT assets and documentation are up-to-date and compliant with company standards.
Qualifications:
- Minimum of 2 years of experience in IT Help Desk, Technical Support, or System Administration.
- Strong knowledge of Windows 10/11, macOS, and mobile device management (MDM).
- Experience with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow) is preferred.
- A+ or Network+ certification is highly desirable but not strictly required.
- Ability to work independently with minimal supervision during weekend shifts.
- Excellent communication skills and a patient, customer-centric approach to technical support.
- Availability to work every Saturday and Sunday as scheduled.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network infrastructure issues.
- Resolve escalated user tickets efficiently during weekend hours to ensure 24/7 operational continuity.
- Perform routine system maintenance, patch management, and security updates on weekends.
- Document all incident reports, resolutions, and technical procedures accurately in the ticketing system.
- Collaborate with the core IT team to troubleshoot complex issues and implement long-term solutions.
- Assist in the setup and configuration of new workstations and peripherals for remote users.
- Ensure all IT assets and documentation are up-to-date and compliant with company standards.
Qualifications
- Minimum of 2 years of experience in IT Help Desk, Technical Support, or System Administration.
- Strong knowledge of Windows 10/11, macOS, and mobile device management (MDM).
- Experience with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow) is preferred.
- A+ or Network+ certification is highly desirable but not strictly required.
- Ability to work independently with minimal supervision during weekend shifts.
- Excellent communication skills and a patient, customer-centric approach to technical support.
- Availability to work every Saturday and Sunday as scheduled.