Job Description
Join TechSolutions Nashville as a Contract IT Support Specialist and become the backbone of our 24/7 operations. We're seeking a tech-savvy professional to deliver exceptional remote and on-site support during critical night shifts. This role offers flexibility, competitive compensation, and the opportunity to work with cutting-edge technology while serving Nashville's dynamic business community.
As a night shift specialist, you'll troubleshoot complex systems, ensure operational continuity, and provide seamless user experiences when most businesses are offline. Perfect for those who thrive in quiet environments and prefer non-traditional hours.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems during night shifts
- Monitor and maintain server infrastructure, cloud platforms, and cybersecurity protocols
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with cross-functional teams during critical system updates
- Perform proactive maintenance and system optimization tasks
- Deliver user training for specialized software and tools
- Manage after-hours vendor relationships and escalation protocols
Qualifications
- 3+ years of IT support experience with night shift or remote work background
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification
- Strong diagnostic skills for hardware, software, and network troubleshooting
- Excellent communication abilities for both technical and non-technical stakeholders
- Experience with ticketing systems (ServiceNow/Jira) and ITSM frameworks
- Ability to work independently with minimal supervision