Job Description
Join our elite technical team as a Contract IT Support Specialist for night shift operations in Denver. This high-impact role provides critical infrastructure support during off-hours, ensuring seamless system performance for global clients. We're seeking a proactive problem-solver with a passion for technology excellence in a dynamic environment.
What We Offer:
- Competitive hourly rates with contract flexibility
- Cutting-edge technology exposure
- Opportunity for remote work after training
- Comprehensive onboarding and mentorship
Responsibilities
- Provide Tier 2-3 technical support for cloud infrastructure and enterprise systems
- Monitor and resolve critical system alerts during night shift hours
- Execute scheduled maintenance and security patches
- Document incident resolutions and create knowledge base articles
- Collaborate with global teams during major outages
- Proactively identify and mitigate system vulnerabilities
- Maintain compliance with ITIL and security protocols
Qualifications
- 3+ years of enterprise IT support experience
- CCNA or CompTIA Network+ certification required
- Expertise in AWS/Azure and Active Directory
- Strong scripting skills (Python/PowerShell)
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Valid U.S. driver's license for occasional on-site visits
- CompTIA Security+ preferred