Job Description
Are you a skilled IT professional seeking flexibility and immediate compensation in New York City?
We are currently seeking a Contract IT Support Specialist to join a dynamic team in NYC. This role offers the unique benefit of Daily Pay, allowing you to access your earnings immediately rather than waiting for weekly or bi-weekly pay cycles. If you thrive in a fast-paced environment and have a passion for solving complex technical problems, we want to hear from you.
As a Contract IT Specialist, you will play a crucial role in maintaining our client's IT infrastructure, ensuring minimal downtime, and providing top-tier support to end-users. This is an excellent opportunity for those looking to expand their portfolio while enjoying the financial freedom of daily pay.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Install, configure, and maintain operating systems (Windows/macOS) and essential business applications.
- Collaborate with the network engineering team to troubleshoot server and infrastructure issues.
- Maintain accurate documentation of all incidents, resolutions, and system configurations.
- Assist in the planning and execution of IT hardware refreshes and upgrades.
Qualifications
- Valid IT certification (CompTIA A+, Network+, Security+, or equivalent) is required.
- Minimum of 2-3 years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Experience with remote troubleshooting tools (TeamViewer, LogMeIn, etc.).
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a contract capacity.