Job Description
Join TechFlow Solutions as a Weekend IT Support Specialist and be the backbone of our clients' digital infrastructure during peak hours. This contract role offers the perfect blend of technical challenge and work-life balance, with weekend shifts that free up your weekdays for personal pursuits. You'll diagnose complex system issues, implement security protocols, and deliver exceptional remote support to Fortune 500 clients across the Bay Area.
Why TechFlow? We're a leading IT services provider with a 98% client satisfaction rate. Weekend contractors receive premium compensation, flexible scheduling, and dedicated career development resources. Work with cutting-edge technology while maintaining your weekday freedom.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS environments during weekend shifts
- Resolve network connectivity, VPN access, and cloud service integration issues
- Execute system patching, vulnerability scanning, and security compliance audits
- Document incidents using JSM and maintain detailed knowledge base articles
- Collaborate with on-call engineers during critical outages
- Deploy and configure endpoint management solutions (Intune, Jamf)
- Conduct quarterly hardware refreshes for client workstations
Qualifications
- 3+ years of enterprise IT support experience with Windows Server 2019+ and macOS
- CompTIA Security+ or equivalent certification required
- Proficiency in Azure AD, Intune, and SCCM administration
- Strong troubleshooting skills for network protocols (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (Jira, ServiceNow) and remote access tools
- Ability to work independently with minimal weekend supervision
- Valid California driver's license for occasional on-site visits
- CompTIA Network+ certification preferred