Job Description
Are you looking for a role that offers the perfect work-life balance with the flexibility of contract work? Valley Systems Inc. is seeking a highly skilled IT Support Specialist to join our dynamic team for weekend shifts in Phoenix, AZ.
We are looking for a problem-solver who thrives in a quiet environment to manage our critical infrastructure while the rest of the world is offline. This is a fantastic opportunity for technical professionals to focus on deep work without the distractions of the standard 9-to-5 cycle.
Responsibilities
- Monitor and maintain server health, network performance, and system uptime during weekend hours.
- Triage and resolve incoming technical support tickets and hardware issues for internal stakeholders.
- Perform essential system backups, security patches, and software updates to ensure system integrity.
- Assist in user provisioning, password resets, and access control management.
- Document technical procedures and maintain accurate logs of all weekend operations.
- Collaborate with the Monday-Friday engineering team to ensure continuity of service.
Qualifications
- Minimum of 2 years of professional IT support or Help Desk experience.
- Strong working knowledge of Windows and Linux operating systems.
- Experience with Active Directory, Office 365, and remote connectivity tools (VPN, VPN, etc.).
- Excellent troubleshooting skills and the ability to diagnose issues independently.
- Valid IT certification (CompTIA A+, Network+, or Security+) is a plus.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.