Job Description
Are you seeking a flexible contract opportunity with competitive pay and a prestigious location in the heart of New York City? Apex Data Solutions is currently looking for a highly motivated Weekend Customer Support Specialist to join our growing team. In this role, you will be the face of our brand, ensuring our clients receive exceptional service during high-traffic weekend periods. If you excel in a fast-paced environment and thrive on solving complex issues, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy the freedom of working Saturday and Sunday.
- Premium Location: Work in a stunning office in Midtown Manhattan.
- Competitive Compensation: Earn between $28.00 and $38.00 per hour based on experience.
Responsibilities
- Resolve Inquiries: Manage a high volume of incoming support tickets via phone, email, and live chat with accuracy and speed.
- Problem Resolution: Diagnose technical and billing issues for clients and provide effective, immediate solutions.
- Documentation: Maintain precise records of customer interactions and resolutions in our CRM system.
- Feedback Loop: Gather customer feedback regarding product performance and relay insights to the product development team.
- Team Collaboration: Partner with weekday staff to ensure seamless continuity of service during shift handovers.
- Quality Assurance: Adhere to company service standards and KPIs to ensure a 5-star customer experience.
Qualifications
- Experience: Minimum of 2 years of experience in customer support or technical support roles.
- Availability: Must be available to work exclusively on weekends (Saturday and Sunday).
- Communication: Exceptional verbal and written communication skills with a polished, professional tone.
- Tools: Proficient in Microsoft Office Suite and experience with CRM software (e.g., Salesforce, Zendesk) is highly preferred.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex issues independently.
- Education: High school diploma or GED required; Associate’s or Bachelor’s degree in a related field is a plus.