Job Description
Join our dynamic team as a Temporary Part-Time Customer Service Associate in vibrant Philadelphia! This exciting role offers flexible hours while providing exceptional support to our diverse clientele. Perfect for students, career changers, or those seeking supplemental income, this position combines professional growth with a welcoming work environment. Enjoy competitive pay, comprehensive training, and the opportunity to build valuable transferable skills. Apply now to become part of a company that values your contribution and invests in your success!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, shipping, and product issues using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for call volume and resolution times
- Contribute to process improvement initiatives
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6 months+ customer service experience in fast-paced environment
- Proficiency with MS Office Suite and CRM platforms (e.g., Salesforce)
- Excellent verbal/written communication and problem-solving abilities
- Strong multitasking skills with attention to detail
- Flexible availability including evenings/weekends (15-25 hrs/week)
- Positive attitude with commitment to customer satisfaction
- Ability to pass background check and drug screening