Job Description
Welcome to Sunset Temp Services, where your talent meets opportunity in the heart of San Diego. We are currently seeking a Temporary Customer Service Specialist to join our growing team. This is an excellent opportunity for individuals seeking flexible part-time work or a bridge to a permanent role in a thriving industry.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier assistance. We pride ourselves on a modern, inclusive work culture that values efficiency and empathy. If you are looking for a dynamic environment with competitive pay and growth potential, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on resolution and satisfaction.
- Assist in the processing of customer orders, returns, and warranty claims accurately and efficiently.
- Update and maintain customer databases with current and accurate information to support sales operations.
- Collaborate with the operations team to identify process improvements and streamline daily workflows.
- Provide product and service information to clients to ensure a thorough understanding of our offerings.
- Handle escalated customer issues with patience, professionalism, and a problem-solving attitude.
- Perform general administrative duties, including filing and data entry, to support the daily operations of the office.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, sales, or administrative support is a plus.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM software.
- Ability to work independently as well as part of a team in a fast-paced, dynamic environment.
- Reliable internet connection and computer access for remote work options.
- A friendly attitude and a commitment to maintaining high service standards.