Job Description
Join TechFlow Solutions as a Weekend Customer Service Representative and enjoy flexible weekend shifts while supporting our innovative tech clients! This contract role offers competitive pay in Houston's thriving tech hub. You'll be the first point of contact for high-profile clients, delivering exceptional service through multiple channels. Perfect for professionals seeking work-life balance with weekend-only schedules. Apply now to become part of our dynamic remote-support team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun)
- Resolve technical issues for enterprise clients using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain service logs
- Collaborate with weekday teams for seamless handover of complex cases
- Meet weekly SLA targets for response time and resolution efficiency
- Identify trends in customer feedback and suggest process improvements
Qualifications
- 2+ years of customer service experience in tech or SaaS industry
- Proficiency with Zendesk, Salesforce, or similar support platforms
- Excellent communication skills with clear, professional phone etiquette
- Ability to troubleshoot basic technical issues (connectivity, software access)
- Self-motivated with strong time management for autonomous weekend work
- High school diploma or equivalent; college degree preferred
- Available for all weekend shifts (8am-6pm Sat/Sun)