Job Description
Join our elite technical support team as a Weekend Contract Specialist in the heart of San Jose's tech hub. This flexible weekend role offers competitive compensation while providing critical infrastructure support to Fortune 500 clients. Ideal for candidates seeking work-life balance without sacrificing professional growth in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for enterprise hardware/software systems
- Resolve complex network, server, and cloud infrastructure issues
- Document incident resolutions and maintain accurate ticket logs
- Collaborate with on-call engineers during critical outages
- Conduct weekend system maintenance and patch deployments
- Support cross-functional teams during product launches
Qualifications
- 3+ years enterprise IT support experience
- CCNA or CompTIA Network+ certification required
- Proficiency in Windows Server, AWS, and Azure environments
- Strong troubleshooting skills for network/SAN infrastructure
- Ability to work independently with minimal supervision
- Weekend availability mandatory (Sat-Sun 6AM-2PM)