Job Description
Join TechSolutions Inc. as a Contract IT Support Specialist and become the backbone of our weekend operations! We're seeking tech-savvy professionals to deliver exceptional remote and on-site support during high-demand weekend shifts. This premium contract role offers competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technology in Seattle's vibrant tech scene. If you thrive in dynamic environments and excel at solving complex technical challenges, this is your chance to elevate your career while enjoying Seattle's weekend lifestyle.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Troubleshoot and resolve escalated IT issues with precision and urgency
- Document all incidents, resolutions, and system changes using ticketing systems
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Conduct preventative maintenance and system updates during off-peak hours
- Train end-users on best practices for system security and efficiency
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of IT support experience with weekend shift availability
- Expert knowledge of Windows/macOS environments and networking protocols
- CompTIA A+/Network+ certification or equivalent practical experience
- Proven ability to diagnose and resolve complex technical problems
- Exceptional communication skills with strong customer service orientation
- Proficiency in ticketing systems (Jira, ServiceNow) and remote support tools
- Valid driver's license and reliable transportation for on-site visits