Job Description
Join Philadelphia's premier customer service provider for a high-impact weekend contract opportunity! We're seeking dynamic professionals to deliver exceptional support during peak weekend hours. This flexible role offers competitive compensation while maintaining work-life balance. Perfect for experienced candidates seeking supplemental income or specialized project work.
Our team values precision, empathy, and technical aptitude. You'll handle inbound/outbound communications across multiple channels while resolving complex customer inquiries. Training provided for our proprietary systems. Weekend shifts: Saturday-Sunday, 8 AM - 8 PM (12-hour shifts with breaks).
Responsibilities
- Manage high-volume customer interactions via phone, email, and chat during weekend shifts
- Resolve billing, technical, and service inquiries using CRM systems
- Document cases accurately in Salesforce with detailed resolution notes
- Collaborate with weekday teams for seamless customer handoffs
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in weekend-specific process improvement initiatives
- Adhere to PCI compliance standards for payment processing
Qualifications
- 2+ years customer service experience in high-volume environments
- Weekend availability mandatory (Saturday/Sunday)
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication skills and conflict resolution abilities
- Technical troubleshooting aptitude for common software issues
- Ability to work independently while maintaining team alignment
- Valid US work authorization required
- Professional phone etiquette and typing speed (40+ WPM)