Job Description
Cleveland Support Hub is urgently hiring temporary Customer Service Associates to join our dynamic team in downtown Cleveland. This is an immediate opportunity for motivated individuals seeking flexible, short-term employment with competitive pay and growth potential. As a key member of our support division, you'll provide exceptional service to our diverse client base while gaining valuable experience in a fast-paced environment. Immediate start dates available!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product-related issues with efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to escalate complex cases effectively
- Meet daily performance metrics including call times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to adapt quickly to changing procedures and priorities
- Must be available for flexible shifts including evenings and weekends
- Reliable transportation to downtown Cleveland location