Job Description
Are you ready to make an immediate impact? Colorado Springs Tech Hub is urgently hiring a Temporary IT Support Specialist to join our dynamic team. We are looking for a proactive problem solver who thrives in a fast-paced environment and can deliver top-tier technical assistance to our clients immediately.
In this role, you will be the first point of contact for technical support, ensuring seamless operations for our business partners. If you are seeking a temporary opportunity with a competitive rate and the chance to work with cutting-edge technology, apply today!
Responsibilities
- Provide Tier 1-2 Technical Support: Troubleshoot hardware, software, and network issues for end-users via phone and in-person.
- Desktop Management: Configure, deploy, and maintain workstations, ensuring optimal system performance and security compliance.
- Helpdesk Operations: Log and track all support tickets using the ticketing system (e.g., JIRA, ServiceNow) to ensure timely resolution.
- Network Assistance: Assist with local area network (LAN) setup, Wi-Fi connectivity, and peripheral troubleshooting (printers, scanners).
- User Training: Conduct basic training sessions and create documentation to help users resolve common technical issues independently.
- Asset Management: Assist in the inventory tracking of laptops, monitors, and mobile devices.
- Security Compliance: Enforce company security protocols and assist with antivirus and patch management.
Qualifications
- Experience: Minimum 1-2 years of experience in IT support, helpdesk, or technical customer service.
- Certifications: CompTIA A+ certification is highly preferred but not mandatory for this urgent role.
- Technical Skills: Proficient in troubleshooting Windows 10/11 and macOS environments; familiarity with Active Directory and Office 365.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to start immediately and work a standard 40-hour week.
- Problem Solving: Strong analytical skills with a "can-do" attitude and the ability to work independently.
- Education: High school diploma or GED required; Associate degree in Computer Science or related field is a plus.