Job Description
Join TechSolutions Detroit as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals to provide essential technical support to our clients across Southeast Michigan. This contract position offers hands-on experience with cutting-edge systems while working alongside industry professionals in Detroit's thriving tech hub. Perfect for recent graduates or career changers looking to build foundational IT skills in a dynamic environment.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing systems
- Document technical procedures and client interactions
- Collaborate with senior engineers on complex infrastructure projects
- Assist with network monitoring and security protocols
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Valid Michigan driver's license for on-site visits