Job Description
We are currently seeking a highly motivated Temporary Customer Support Specialist to join our dynamic team in Jacksonville, FL. This is an urgent hiring opportunity with immediate availability for qualified candidates. If you thrive in a fast-paced environment and excel at resolving complex issues, we want to hear from you.
In this role, you will act as the first point of contact for our clients, ensuring a seamless experience while providing technical assistance and logistical support. This is a short-term contract position with the potential for extension based on performance.
Responsibilities
- Manage High-Volume Inquiries: Process incoming support tickets via email and phone with a focus on speed and accuracy.
- Troubleshoot Technical Issues: Diagnose and resolve customer concerns regarding our logistics software and service offerings.
- Update Client Records: Maintain accurate and up-to-date information in our CRM database, ensuring data integrity.
- Collaborate with Teams: Work closely with the engineering and operations departments to escalate and resolve escalated issues.
- Documentation: Create detailed guides and FAQs to help reduce repeat customer inquiries.
- Quality Assurance: Monitor support interactions to ensure compliance with company standards and SLAs.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum 1 year of experience in customer service or technical support.
- Technical Skills: Proficiency with Microsoft Office Suite and CRM software (Salesforce experience is a plus).
- Communication: Excellent verbal and written communication skills with a professional tone.
- Problem Solving: Ability to think critically and provide creative solutions to unexpected challenges.
- Availability: Must be available to start immediately and work full-time hours (40 hours/week).