Job Description
We are seeking a dedicated and energetic Temporary Customer Support Specialist to join our team in Austin, Texas. This is an urgent hiring opportunity for candidates ready to start immediately. You will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
This temporary role offers a chance to gain exposure to a dynamic corporate environment with the potential for extension based on performance.
Responsibilities
- Handle high-volume inbound and outbound customer calls and emails.
- Resolve product and service issues by clarifying the customer's request and providing appropriate solutions.
- Log all customer interactions and transactions accurately in the CRM system.
- Escalate complex issues to the senior support team when necessary.
- Collaborate with cross-functional teams to improve customer satisfaction scores.
- Stay updated on company policies and product knowledge to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to type at least 40 WPM.
- Strong problem-solving skills and the ability to remain calm under pressure.