Job Description
Immediate opening for dynamic Customer Service Specialists in Long Beach, CA! We're urgently hiring for temporary positions with immediate start dates. Join our client's high-energy team and deliver exceptional customer experiences while gaining valuable industry exposure. This is a fantastic opportunity for individuals seeking flexible, short-term employment with potential for extension.
Why you'll love this role: Competitive hourly pay, on-the-job training, and the chance to work with a leading retail partner. Perfect for students, career changers, or those seeking flexible work arrangements. Apply today and start as soon as tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding orders, products, and services using CRM tools
- Process transactions, returns, and exchanges accurately while maintaining service standards
- Collaborate with cross-functional teams to resolve complex customer issues
- Document all interactions and maintain detailed case records
- Meet or exceed key performance metrics (CSAT, resolution rates)
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficient with CRM software (Salesforce/Zendesk) and MS Office
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexible availability including weekends and evenings
- Positive attitude with a customer-first mindset