Job Description
Join our dynamic team in Houston as a Temporary Part-Time Customer Service Specialist! This exciting role offers flexible hours while delivering exceptional support to clients across diverse industries. Perfect for students, professionals seeking supplemental income, or those exploring career transitions. Enjoy a collaborative environment with competitive pay and opportunities for skill development. Apply today to become part of Houston's premier staffing network!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and process transactions accurately
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to resolve complex escalations
- Adhere to SLA metrics while maintaining high-quality service standards
- Participate in ongoing training to enhance product knowledge
- Support seasonal peak periods with flexible scheduling availability
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with attention to detail
- Available to work evenings/weekends during peak seasons
- Positive attitude and team-oriented mindset