Job Description
Join Illinois Support Services as a Temporary Part-Time Customer Service Specialist and gain valuable experience while supporting our dynamic team. This flexible opportunity offers weekday hours with competitive pay in Chicago's vibrant business district. Perfect for students, career-changers, or professionals seeking supplemental income. Enjoy a professional environment with modern amenities and comprehensive training provided.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and service requests using CRM systems
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in company databases
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols and compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong verbal communication and active listening skills
- Ability to multitask and prioritize competing demands
- Flexibility to work 20-25 hours weekly (Monday-Friday)
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown Chicago location