Job Description
Join Fort Worth's premier staffing agency for a dynamic temporary part-time opportunity! We're seeking a highly motivated Customer Service Specialist to support our retail client during peak holiday season. This role offers flexible hours, competitive pay, and potential for extension. Perfect for students, parents, or professionals seeking supplemental income. Enjoy a supportive team environment with training provided.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and exchanges accurately using proprietary software
- Resolve customer complaints promptly and escalate complex issues appropriately
- Collaborate with sales and logistics teams to ensure seamless service delivery
- Maintain detailed customer records and update CRM systems in real-time
- Contribute to inventory management tasks during operational peaks
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience in retail or call center
- Proficient in Microsoft Office Suite and basic data entry skills
- Strong problem-solving abilities with calm demeanor under pressure
- Reliable transportation to Fort Worth worksite (no public transit access)
- Flexible availability including weekends and holiday shifts (Nov-Dec)
- Positive attitude and commitment to exceeding customer expectations