Job Description
Are you looking for a flexible, rewarding opportunity in the heart of Florida? Sunshine Support Hub is currently seeking a Temporary Part-Time Customer Service Associate to join our growing team in Orlando. This role is perfect for students, retirees, or professionals seeking supplemental income without the commitment of a full-time schedule.
As a temporary associate, you will play a crucial role in ensuring our clients receive top-tier support. We pride ourselves on our dynamic work environment and are looking for individuals who are passionate about delivering exceptional service. If you are detail-oriented, empathetic, and thrive in a fast-paced setting, we want to hear from you.
Why Join Us?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay in the vibrant Orlando market.
- Valuable experience in a corporate setting.
- Opportunity for potential extension based on performance.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone and email with a focus on first-contact resolution.
- Accurately document customer interactions and issues in our CRM system.
- Assist customers with product inquiries, troubleshooting, and account management.
- Collaborate with the support team to resolve escalated issues efficiently.
- Adhere to all company policies, including call scripts and service level agreements.
- Participate in daily training sessions to stay updated on product knowledge and system updates.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication skills with a friendly and professional demeanor.
- Proficient in using computers and navigating web-based platforms.
- Ability to type at least 35 WPM and handle multiple windows simultaneously.
- Must be available to work a part-time schedule, including weekends and holidays.