Job Description
Join Florida's premier staffing agency for an exciting temporary full-time opportunity! We're seeking dynamic Customer Service Specialists to support our high-profile client in Orlando. This role offers immediate start, competitive pay, and the chance to build your resume while working with industry leaders. Enjoy a professional work environment with flexible scheduling options and potential for conversion to permanent roles. Apply today and launch your career in Florida's thriving service industry!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Valid Florida driver's license for occasional off-site meetings