Job Description
Join our dynamic team as a Temporary Entry-Level Customer Service Associate! This is your perfect opportunity to gain valuable experience in a fast-paced environment while supporting Fortune 500 clients. We offer flexible schedules, comprehensive training, and a pathway to permanent positions for top performers. Work in Orlando's vibrant business district with competitive pay and weekly benefits.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Update customer records in CRM systems with 99% accuracy
- Collaborate with support teams to resolve complex issues
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
- Submit detailed daily activity reports to supervisors
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong typing skills (40+ WPM) with data entry proficiency
- Excellent verbal communication in English
- Ability to work rotating shifts including weekends
- Proficient with Microsoft Office Suite
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening