Job Description
Join our dynamic team as a Temporary Customer Service Specialist in Columbus! This premium opportunity offers flexible scheduling while providing exceptional support to clients. We're seeking detail-oriented professionals with a passion for delivering outstanding service. Enjoy a modern work environment with competitive pay and potential for long-term placement. Apply today to start your rewarding career journey with one of Ohio's top employers!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues efficiently using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Update knowledge base with product/service information
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and CRM software
- Excellent verbal/written communication skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed