Job Description
Join our dynamic team as a Temporary Customer Service Specialist at Apex Staffing Solutions. We're seeking energetic professionals to deliver exceptional client experiences during our peak season. This flexible role offers immediate start and competitive compensation while making a tangible impact. Perfect for students, career-changers, or those seeking supplemental income. Enjoy a collaborative environment with modern amenities and opportunities for extension based on performance.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency, meeting SLA targets
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Document interactions and provide detailed feedback to improve processes
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends if required