Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist! No experience required—we provide comprehensive training to launch your career in customer service. This contract position offers flexible hours and the opportunity to develop valuable skills while supporting clients in a fast-paced tech environment. Perfect for students, career changers, or those seeking flexible work arrangements in sunny San Diego.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using troubleshooting guides
- Document interactions accurately in CRM systems
- Collaborate with senior team members for complex cases
- Maintain positive customer satisfaction metrics
- Participate in weekly training sessions
- Adhere to company security protocols
Qualifications
- High school diploma or equivalent
- Basic computer proficiency (typing, browsers, email)
- Strong verbal communication skills
- Ability to multitask in a team setting
- Positive attitude and willingness to learn
- Reliable internet connection for remote work
- Available to work 20-30 hours weekly
- No prior experience required