Job Description
Are you ready for an immediate start in Austin, TX? Austin Temp Connect is currently seeking dynamic and organized Temporary Customer Support Specialists to join our growing team. This is an excellent opportunity for professionals looking for short-term flexibility with the potential for long-term employment. We are looking for individuals who are eager to make an impact and thrive in a fast-paced environment.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive hourly pay ranging from $18.00 - $25.00.
- Flexible scheduling options to fit your lifestyle.
- Valuable experience with a top-rated local staffing agency.
The Role:
You will serve as the first point of contact for our clients, ensuring customer satisfaction through efficient and empathetic communication. This role is pivotal in maintaining our reputation for excellence in the Austin market.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with a focus on problem-solving and de-escalation.
- Accurately enter and update customer data into CRM systems and databases.
- Process orders, returns, and exchanges in compliance with company policies.
- Collaborate with the internal team to ensure seamless service delivery.
- Maintain a professional and positive demeanor at all times.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, support, or administrative roles is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be available to work flexible hours, including evenings and weekends if required.
- Must be authorized to work in the United States.