Job Description
Join our dynamic team at Apex Solutions Group as an Entry-Level Customer Support Specialist! We're seeking motivated individuals in Oklahoma City with no prior experience to launch their careers in customer service. This contract position offers comprehensive training, flexible scheduling, and opportunities for growth. Help us deliver exceptional service while building valuable professional skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer satisfaction processes
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide full training!
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection and quiet home office space
- Flexibility to work evenings and weekends as needed
- Detail-oriented with excellent organizational abilities
- Positive attitude and willingness to learn new technologies