Job Description
Join Philadelphia's fastest-growing tech startup as an Entry-Level Customer Support Specialist! No experience required – we provide comprehensive training to launch your career in customer success. This 6-month contract position offers flexible hours and hands-on experience with industry-leading CRM platforms. Work remotely with optional in-person collaboration at our Center City hub. Perfect for recent graduates or career changers seeking to build professional skills while earning competitive pay.
Why You'll Love This Role:
- Full paid training program
- Flexible schedule options
- Direct mentorship from senior team
- Pathway to full-time opportunities
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Document cases accurately in Salesforce CRM
- Troubleshoot basic technical issues
- Collaborate with product team to resolve escalations
- Participate in daily training sessions
- Maintain positive customer satisfaction metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional written and verbal communication
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Ability to learn new technologies quickly
- Self-motivated with attention to detail
- Reliable internet connection for remote work
- Available 20-30 hours weekly